Contact Us

Ofice Hours

Monday - Friday, 8:00 a.m. - 5:00 p.m. excluding State Holidays


  • (916) 322-4000 or (800) 952-5210


  • Main - (916) 575-7290
  • Enforcement - (916) 575-7289


Direct your email question(s) to the correct email address to ensure a timely response to your question.

The Bureau strives to respond to all e-mails received within two to three business days. Please read the information below before sending your e-mail.

A. BSIS License Application Status Questions: On average, it takes about 45 days for the Bureau to process a license application (delays can result from cashiering problems, prolonged Department of Justice/FBI response times, deficiencies in applications, etc.). Due to the high volume of e-mails received, the Bureau prioritizes responding to license application status questions with those involving applications over 45 days taking precedence.

To check on the status of your license application, you must provide your full name as completed on the application and the type of application you submitted. While not required, providing the last four digits of your social security number helps expedite our research. You may also provide your telephone number to assist us in contacting you. Please allow at least two business days for the Bureau to carry out the needed research and to provide a response.

NOTE: If your e-mail does not include the information needed to research your application, the Bureau cannot research the status of your application and no further action will be taken on your inquiry. Please submit a new e-mail with the needed information.

B. General BSIS Licensing Questions: If requesting information relating to BSIS law or regulations, please note that it may require Bureau staff to conduct research of the issue. It may take up to five business days for Bureau staff to research and compose the response.

General Questions

Veteran Questions

Questions Related to Companies

Private Patrol Operators
Proprietary Private Security Employers
Private Investigators
Alarm Companies
Repossessor Agencies
Locksmith Companies
Training Facilities & Training Instructors

Disciplinary Review Questions

Incident Reports/Notice Violent Acts

Unlicensed Activity Questions or Leads


Physical Address
2420 Del Paso Rd., Ste. 270
Sacramento, CA 95834

Payments Made In-Person
1625 North Market Blvd., Ste. S-100
Sacramento, CA 95834

Licensing Mailing Address
P.O. Box 989002
West Sacramento, CA 95798

Veteran's Licensing Mailing Address
P.O. Box 989746
West Sacramento, CA

Enforcement & Disciplinary Review
Mailing Address
P.O. Box 980550
West Sacramento, CA 95798