BSIS BreEZe FAQ

BreEZe Profile Account Questions
Application and Renewal Questions
Payment Questions
Technology Questions
Filing a Complaint
License Search
BSIS License Types
Alarm
Baton Permit
Baton Training Facility & Instructor
Firearm Training Facility & Instructor
Locksmith
Private Investigator
Private Patrol Operator
Proprietary Private Security
Repo
Security Guard

BreEZe PROFILE ACCOUNT QUESTIONS

1. What are the BreEZe password requirements?

  • Must contain a minimum of four (4) characters
  • Cannot be the same as or a variation of your user id
  • Must contain at least one (1) uppercase alphabetical letter
  • Must contain at least one (1) lowercase alphabetical letter
  • Must contain at least one (1) number
  • Must contain at least one (1) special character such as: @, !, #, $, %, &, *

2. Are user names and passwords case sensitive?

The user name is not case sensitive. The password is case sensitive.

3. How do I create an account in BreEZe?

  1. Go to the BreEZe link at https://www.breeze.ca.gov.
  2. Click on the BreEZe Registration link at the bottom of the screen.
  3. Complete the User Registration information;
  4. Create your User ID (minimum of 8 characters. It’s not case sensitive), enter the security code (all lower case characters and no spaces) and press next.
  5. Go to the email associated with your account and open the registration email from BreEZe to retrieve the temporary password. If you did not receive the email, check your junk and spam email folders. NOTE: Once an email address has been associated with one BreEZe account, it cannot be used to establish another BreEZe account.
  6. Go back to the BreEZe link at https://www.breeze.ca.gov
  7. Enter your user ID, and then enter the temporary password (remember that the password is case sensitive) and press next.
  8. Enter your temporary password again and then create a new password. Try to create a password that you will readily remember.
  9. Press next when you are done.

4. How many failed log-in attempts do I get before I am locked out of my BreEZe account?

You get six (6) attempts. If you are locked out of your account, submit an email with your full name, license number and user ID to breeze@dca.ca.gov and say you have been locked out of your account and need to have it reset.

5. How do I associate my license(s) account with the BreEZe account I created?

  1. Log into your account.
  2. Click on Update Profile (this is on the upper right hand side of the screen).
  3. Click on Add Licenses (this is on the bottom right hand side of the screen).
  4. Choose Bureau of Security & Investigative Services and your license type from the drop down menus.
  5. Under License/Registration Number: Type in only the number values of your company license.
  6. Under Business Name: Type in the business name approved by the Bureau and associated with the company license number.
  7. Under SSN/ITIN: Type in the SSN, ITIN, or FEIN number that was submitted to the Bureau in association to the company license.
  8. Type in the security code (in all lower case letters) that appears on the lower portion of the screen. This information must be entered before you can proceed further. If you cannot read the security characters, click refresh until you get a set of characters that you can read.
  9. Click next. You have now associated your company license account with your BreEZe account.
  10. NOTE: You will need to repeat these steps for each existing company license you want to associate with your BreEZe account.

6. I locked myself out of my account.

Send an email with your full name, license number and user ID to breeze@dca.ca.gov and say you have been locked out of your account and need to have it reset.

7. I forgot my BreEZe User ID and/or Password, how do I reset it?

Click on the "Forgot User ID" or "Forgot Password" link on the DCA BreEZe Home Page and follow the information on the web pages or refer to the tutorial video titled "Forgot User ID or Password".

8. What is an Authorized Representative?

An Authorized Representative is a person designated by a licensee to manage his or her individual or company BreEZe account which includes the capabilities to submit renewals, make payments and manage license information. NOTE: If a licensee delegates this responsibility to an Authorized Representative, that individual has full access and authority to make changes to the license on BreEZe.

9. Can I create a BreEZe account if I do not have a license?

Yes, a license is not required to create an account. Users of non-licensed accounts will be able to apply for licenses, view the status of their complaints, and/or subscribe to license notifications.

10. I did not receive a registration email with the temporary password.

Check your email junk and spam mail folders. If the email is not in either of these folders, send an email to breeze@dca.ca.gov with your full name and indicate that you did not receive a temporary password email.

11. BreEZe says my license is already associated with another account/entity.

This is most likely because you already created an account and you cannot have more than one account with the same license number. If you cannot resolve the problem, send an email to breeze@dca.ca.gov with your full name, license number, indicate BSIS, and explain the situation.

12. BreEZe says my email already exists.

This means you already tried to create an account with the email address. You can click on "Forgot User ID" or "Forgot Password". If you are not able to answer the "secret question" you will have to create a new account using a different email address.

13. BreEZe says my email already exists.

This means you already tried to create an account with the email address. You can click on "Forgot User ID" or "Forgot Password". If you are not able to answer the “secret question” you will have to create a new account using a different email address.

14. Can I use the same email address for multiple BreEZe accounts?

No. Once an email address has been associated with one BreEZe account, it cannot be used to establish another BreEZe account. This is a program integrity issue and a safeguard to protect the applicant’s or licensee’s BreEZe account information. If you have questions regarding the use of an email address with BreEZe, please email bsis@dca.ca.gov.

APPLICATION AND RENEWAL QUESTIONS

1. Can I apply for a different BSIS company license if I already have an existing current BSIS company license(s) on BreEZe?

Not at this time. You must submit a hard copy of the second company application to BSIS. Please visit the BSIS website here for a copy of the application. Once the company license is issued by BSIS, you will be able to link it to your BreEZe account.

2. How do I renew my license in BreEZe?

If your license linked to your BreEZe account is up for renewal, the renewal prompt option will appear at the top of the screen. The renewal option will show up at least 90 days prior to your license’s expiration date. NOTE: A firearms permit will not provide a renewal prompt option. It is your responsibility to ensure you renew your firearms permit timely and have completed all the renewal requirements.

3. Do I receive a notification that DCA has received my renewal after I submit it?

Yes, an email is sent to the email account associated with your BreEZe account after you have submitted the renewal.

4. How can I update my company license name in BreEZe?

You need to have BreEZe account and the company license associated to that account in order to request a company name change. Go to the "Manage your license information" option and select the drop down under the license that you want to update and select the name change option. NOTE: The name change function will not add a fictitious business name (i.e. DBA) to your license. Contact the Bureau via the appropriate company email box to inquire about associating a fictitious business name to your license. Use the "Contact Us" link on the Bureau's webpage for a list of company email addresses.

5. What do I do if I need to change any information I submitted with my application?

Once an application is submitted through BreEZe, you cannot make any changes online. You will need to contact the Bureau directly to make changes. Individual applicants may contact the Bureau by emailing bsis@dca.ca.gov. Company applicants may contact the Bureau by emailing the respective company email address which can be found on the Bureau's Contact Us webpage.

6. Are files required to be attached to an application?

This is dependent on the type of transaction you are attempting to perform in BreEZe. You will be asked a series of questions and advised whether the application can be fully or partially completed online or a paper application must be submitted. Depending on the application type, the online BreEZe application process may ask you to upload a scanned copy of the application or supporting documents. If you do not have scanning capabilities, the documents can be mailed to the Bureau. BreEZe will advise you of such requirements and explain your submission options.

7. Can I apply for approval to provide the Powers to Arrest Training for Security Guards or Proprietary Private Security Officers on BreEZe?

No. You must submit a written request to the Bureau to provide the required training to security guards and/or proprietary private security officers.

PAYMENT QUESTIONS

1. Which credit cards are accepted by BreEZe?

Visa, American Express, Discover and MasterCard.

2. Can I pay by check online?

No. If you would like to pay by check, you will need to mail the check to the Bureau at:
Licensing payments: P.O. Box 989002, West Sacramento, CA 95798
Cite/Fine/Probation payments: P.O. Box 980550, West Sacramento, CA 95798

3. Why is BreEZe not accepting my credit card information?

  • Enter all 16 digits of your card number without slashes/dashes/spaces.
  • Enter Expiration date in the following format: MMYY
  • No slashes/dashes/spaces
  • For "February 2019" users would type: 0219
  • The CVV2 code is the 3 numbers on the back of your credit card. If it is an American Express card, it will be the 4 numbers on the front of the card.
  • Enter in the billing information for your card (including the country if requested).
  • When all information is entered properly select the process button.
  • Prepaid credit cards will not work with the BreEZe system.

4. Do I get a receipt after I make a payment for a license fee or fine?

Yes. The receipt can be viewed by clicking the "View PDF Summary Report" button on the Fee and Summary Report screen or by clicking the "Select" button for the "Payment Receipts" activity on the Quick Start Menu. Once the receipt is displayed on the screen, click the Print button to print the receipt.

TECHNOLOGY QUESTIONS

1. Can I use a smart phone or tablet to create a BreEZe account?

No. You must use a laptop or desktop computer to create an account.

2. Why are the tutorial videos not playing on my computer?

You may need to disable your pop-ups on your computer or laptop. If this doesn’t work, send an email to breeze@dca.ca.gov with your full name and indicate that you are unable to play the BreEZe tutorial videos on your computer or laptop.

3. Which browsers does BreEZe support?

BreEZe supports (Internet Explorer, Firefox, Safari, and Chrome); however, if you are having issues with navigation or functionality, you are encouraged to use Internet Explorer.

4. What is the "Skip Navigation" hyperlink in the top right corner of the BreEZe screen?

The "Skip Navigation" hyperlink directs the user to the bottom of the page. This is identical to a "Go to Bottom of Page" link.

5. My computer states BreEZe is not a secure site.

BreEZe is an Official Government site and all information is secure. In order to use BreEZe, you will need to continue to the BreEZe website in order to conduct online transactions.

FILING A COMPLAINT QUESTIONS

1. Who is the Respondent?

This is the individual or company against whom a complaint is being made. Generally, the respondent is the licensee.

2. Who is the Complainant?

This is the individual or entity filing the complaint.

3. How do I file a complaint against a licensee in BreEZe?

Click on the "File a Complaint" icon on the BreEZe webpage to submit a complaint through BreEZe. You will be prompted to provide information regarding the licensee and your complaint through various screens. Complaints submitted through a BreEZe account are not anonymous.

LICENSE SEARCH QUESTIONS

1. What is the purpose of the BreEZe "Verify a License" Icon?

This link allows you to search for and view a licensee's information, including any public disciplinary actions taken against the license. Specific license information includes license type, status, and expiration date and other licenses held by the licensee issued by another board or bureau that has transitioned to BreEZe. For company licenses, the information also includes the address of record for the licensee and the principals related to the license.

2. What does "Previous Name" mean when I perform a license search?

When conducting a licensee name search, the search may result in a previous name associated with the licensee. In this case, the screen will display "Previous Name" next to any previously held names. If you click on the "Previous Name", you will be directed to the License Details for the licensee's current name.

BSIS LICENSE TYPES

Below are the BSIS license types and the activities you will be able to do online through your BreEZe profile account.

Alarm Company Employee (ACE)

  1. Apply for and submit payment for an initial ACE registration.
  2. Renew and submit payment for an ACE registration.
  3. Request and submit payment for a duplicate registration in the event of a lost, destroyed or stolen registration.
  4. Complete a change of address; this includes changes for a mailing address, address of record, and/or a confidential address.
  5. Submit a name change and upload the required supporting documentation to the Bureau for review.

Alarm Company Operator (ACO)

  1. Initiate an application and submit payment for an initial ACO application.
  2. Upload the required forms and/or documents associated with the ACO application for the Bureau's review.
  3. Submit payment for an initial ACO license.
  4. Renew and submit payment for an ACO license.
  5. Complete a change of address; this includes changes for a mailing address, address of record, and/or a confidential address.

Alarm Company Branch Office (ACB)

  1. Initiate an application and submit payment for an initial ACB registration.
  2. Upload the required copy of the ACB Application for the Bureau's review and approval.
  3. Renew and submit payment for an ACB registration.
  4. Request and submit payment for a duplicate registration in the event of a lost, destroyed or stolen registration.
  5. Complete a change of address; this includes changes for a mailing address, address of record, and/or a confidential address.

Alarm Company Qualified Manager (ACQ)

  1. Initiate an application and submit payment to apply to take an ACQ exam.
  2. Upload the required forms and/or documents associated with the ACQ application for the Bureau's review and approval.
  3. Submit a request for a reasonable accommodation to take an exam. Supporting documentation from a physician or other qualified professional which supports the accommodation request will need to be provided and can be done by uploading the documentation online or submitting the information by mail.
  4. Apply and submit payment to retake the ACQ qualifying exam, if necessary.
  5. Renew and submit payment for an ACQ certificate.
  6. Request and submit payment for a duplicate certificate in the event of a lost, destroyed or stolen certificate.
  7. Complete a change of address; this includes changes for a mailing address, address of record, and/or a confidential address.
  8. Submit a name change and upload the required supporting documentation to the Bureau for review.

Baton Permit (BAT)
*An individual cannot apply for a baton permit online.

  1. Request and submit payment for a duplicate permit in the event of a lost, destroyed or stolen permit.
  2. Complete a change of address; this includes changes for a mailing address, address of record, and/or a confidential address.
  3. Submit a name change and upload the required supporting documentation to the Bureau for review.

Baton Training Facility (TFB)

  1. Initiate an application and submit payment for an initial TFB certificate.
  2. Upload the required forms and/or documents associated with the TFB application for the Bureau's review and approval.
  3. Renew and submit payment for a TFB certificate.
  4. Request and submit payment for a duplicate certificate in the event of a lost, destroyed or stolen certificate.
  5. Complete a change of address; this includes changes for a mailing address, address of record, and/or a confidential address.
  6. Submit a company name change; this function will not add a DBA name.

Baton Training Facility Instructor (TIB)

  1. Initiate an application and submit payment for an initial TIB certificate.
  2. Upload the required forms and/or documents associated with the TIB application for the Bureau’s review and approval.
  3. Renew and submit payment for a TIB certificate.
  4. Request and submit payment for a duplicate certificate in the event of a lost, destroyed or stolen certificate.
  5. Complete a change of address; this includes changes for a mailing address, address of record, and/or a confidential address.
  6. Submit a name change and upload the required supporting documentation to the Bureau for review.

Firearm Training Facility (TFF)

  1. Initiate an application and submit payment for an initial TFF certificate.
  2. Upload the required forms and/or documents associated with the TFF application for the Bureau's review.
  3. Renew and submit payment for a TFF certificate.
  4. Request and submit payment for a duplicate certificate in the event of a lost, destroyed or stolen certificate.
  5. Complete a change of address; this includes changes for a mailing address, address of record, and/or a confidential address.
  6. Submit a company name change; this function will not add a DBA name.

Firearm Training Facility Instructor (TIF)

  1. Initiate an application and submit payment for an initial TIF certificate.
  2. Upload the required forms and/or documents associated with the TIF application for the Bureau's review.
  3. Renew and submit payment for a TIF certificate.
  4. Request and submit payment for a duplicate certificate in the event of a lost, destroyed or stolen registration.
  5. Complete a change of address; this includes changes for a mailing address, address of record, and/or a confidential address.
  6. Submit a name change and upload the required supporting documentation to the Bureau to review.

Locksmith Employee (LOC)

  1. Apply for and submit payment for an initial LOC registration.
  2. Renew and submit payment for an LOC registration.
  3. Request and submit payment for a duplicate registration in the event of a lost, destroyed or stolen registration.
  4. Complete a change of address; this includes changes for a mailing address, address of record, and/or a confidential address.
  5. Submit a name change and upload the required supporting documentation to the Bureau for review.

Locksmith Company (LCO)

  1. Initiate an application and submit payment for an initial LCO application.
  2. Upload the required forms and/or documents associated with the LCO application for the Bureau's review.
  3. Renew and submit payment for an LCO license.
  4. Complete a change of address; this includes changes for a mailing address, address of record, and/or a confidential address.

Locksmith Company Branch Office (LCB)

  1. Initiate an application and submit payment for an initial LCB registration.
  2. Upload the required copy of the LCB Application for the Bureau's review.
  3. Renew and submit payment for an LCB registration.
  4. Request and submit payment for a duplicate registration in the event of a lost, destroyed or stolen registration.
  5. Complete a change of address; this includes changes for a mailing address, address of record, and/or a confidential address.

Private Investigator (PI)

  1. Initiate an application and submit payment for an initial PI application.
  2. Upload the required forms and/or documents associated with the PI application for the Bureau's review.
  3. Submit payment for an initial PI license.
  4. Renew and submit payment for a PI license.
  5. Complete a change of address; this includes changes for a mailing address, address of record, and/or a confidential address.
  6. Submit a company name change; this function will not add a DBA name.

Private Investigator Branch Office (PIB)

  1. Initiate an application and submit payment for an initial PIB registration.
  2. Upload the required copy of the PIB Application for the Bureau's review.
  3. Renew and submit payment for PIB certificate.
  4. Request and submit payment for a duplicate certificate in the event of a lost, destroyed or stolen registration.
  5. Complete a change of address; this includes changes for a mailing address, address of record, and/or a confidential address.

Private Investigator Qualified Manager (PIQ)
* An applicant must mail the completed, required initial paperwork to the Bureau's post office box to apply to take the PPQ exam.

  1. Apply and submit payment to retake the PIQ qualifying exam, if necessary and submit a request for a reasonable accommodation to retake an exam. Supporting documentation from a physician or other qualified professional which supports the accommodation request will need to be provided and can be done by uploading and attaching the documentation online or submitting the information by mail.

Private Patrol Operator (PPO)

  1. Initiate an application and submit payment for an initial PPO application.
  2. Upload the required forms and/or documents associated with the PPO application for the Bureau's review.
  3. Submit payment for an initial PPO license.
  4. Renew and submit payment for a PPO license.
  5. Complete a change of address; this includes changes for a mailing address, address of record, and/or a confidential address.
  6. Submit a company name change; this function will not add a DBA name.

Private Patrol Operator Branch Office (PPB)

  1. Initiate an application and submit payment for an initial PPB certificate.
  2. Upload the required copy of the PPO Branch Application for the Bureau’s review.
  3. Renew and submit payment for a PPB certificate.
  4. Request and submit payment for a duplicate certificate in the event of a lost, destroyed or stolen certificate.
  5. Complete a change of address; this includes changes for a mailing address, address of record, and/or a confidential address.

Private Patrol Operator Qualified Manager (PPQ)
* An applicant must mail the completed, required initial paperwork to the Bureau's post office box to apply to take the PPQ exam.

  1. Apply and submit payment to retake the PPQ qualifying exam, if necessary and submit a request for a reasonable accommodation to retake an exam. Supporting documentation from a physician or other qualified professional which supports the accommodation request will need to be provided and can be done by uploading and attaching the documentation online or submitting the information by mail.

Proprietary Private Security Employer (PSE)

  1. Initiate an application and submit payment for an initial PSE registration.
  2. Upload the required forms and/or documents associated with the PSE registration application for the Bureau's review.
  3. Renew and submit payment for a PSE registration.
  4. Request and submit payment for a duplicate registration in the event of a lost, destroyed or stolen registration.
  5. Complete a change of address; this includes changes for a mailing address, address of record, and/or a confidential address.
  6. Submit a company name change; this function will not add a DBA name.

Proprietary Private Security Officer (PSO)

  1. Apply for and submit payment for an initial PSO registration.
  2. Renew and submit payment for a PSO registration.
  3. Request and submit payment for a duplicate registration in the event of a lost, destroyed or stolen registration.
  4. Complete a change of address; this includes changes for a mailing address, address of record, and/or a confidential address.
  5. Submit a name change and upload the required supporting documentation to the Bureau for review.

Repossession Agency Employee (RAE)
*An RAE cannot initiate or submit an initial application online.

  1. Renew and submit payment for an RAE registration.
  2. Request and submit payment for a duplicate registration in the event of a lost, destroyed or stolen registration.
  3. Complete a change of address; this includes changes for a mailing address, address of record, and/or a confidential address.
  4. Submit a name change and upload the required supporting documentation to the Bureau for review.

Repossession Agency (RA)

  1. Initiate an application and submit payment for an initial RA application.
  2. Upload the required forms and/or documents associated with the RA application for the Bureau's review and approval.
  3. Renew and submit payment for an RA license.
  4. Complete a change of address; this includes changes for a mailing address, address of record, and/or a confidential address.

Repossession Agency Qualified Manager (RAQ)

  1. Initiate an application and submit payment to apply to take an RAQ exam.
  2. Upload the required forms and/or documents associated with the RAQ application for the Bureau's review.
  3. Submit a request for a reasonable accommodation to take an exam. Supporting documentation from a physician or other qualified professional which supports the accommodation request will need to be provided and can be done by uploading and attaching the documentation online or submitting the information by mail.
  4. Apply and submit payment to retake the RAQ qualifying exam, if necessary.
  5. Renew and submit payment for an RAQ certificate.
  6. Request and submit payment for a duplicate certificate in the event of a lost, destroyed or stolen certificate.
  7. Complete a change of address; this includes changes for a mailing address, address of record, and/or a confidential address.
  8. Submit a name change and upload the required supporting documentation to the Bureau for review.

Security Guard (G)

  1. Apply and submit payment for an initial G registration.
  2. Upload a copy of the Power to Arrest certificate, which will be required to be submitted with an initial G registration application.
  3. Renew and submit payment for a G registration.
  4. Request and submit payment for a duplicate registration in the event of a lost, destroyed or stolen registration.
  5. Complete a change of address; this includes changes for a mailing address, address of record, and/or a confidential address.
  6. Submit a name change and upload the required supporting documentation to the Bureau for review.