Frequently Asked Questions - Alarm Company Employee

  1. What are the requirements for obtaining an Alarm Company Employee permit?
    • Be at least 18 years old
    • Have the required experience in the work for which the registration is sought
    • Undergo a criminal history review
  2. How long will it take to process the application after it's submitted?

    The Bureau’s current application processing time frames is available on our website and is updated weekly.

  1. Who can I contact to receive an application form?

    You can get the application form from a licensed Alarm Company Operator.

  1. What must be included in the application for registration of an alarm company employee (Alarm Agent)?
    • The application for registration of an Alarm Agent.
    • The second copy of the Live Scan form (BCII 8016) signed by the Live Scan operator.
    • Initial application fee (Click here to view the BSIS fee schedule)
  1. How do I apply?

    You can apply online using Breeze, which bypasses the Cashiering Office and can reduce the application processing time by up to two weeks. Alternatively, you can submit your application and payment to the Bureau by mail to:

    Bureau of Security and Investigative Services
    P.O. Box 989002
    West Sacramento, CA. 95798-9002

  1. How long is an Alarm Agent registration valid?

    An Alarm Agent registration is valid for two years.

  1. I was denied an Alarm Agent registration. When can I reapply?

    You may submit a new application one year from the date of denial.

  2. How does an Alarm Agent renew his/her registration?

    After two years, the registration is scheduled for renewal. Prior to the expiration of the registration, the registrant may receive a courtesy renewal application mailed to the last address of record approximately 60-120 days in advance. If you do not receive a renewal application, complete and submit the Alarm Agent Registration Renewal Application along with the applicable renewal fee(s). You may also renew Online using Breeze, which updates your registration in real-time. Create a Breeze account, pay the renewal fee, and submit your renewal application online.

    Mail the renewal application and fee(s) to:

    Bureau of Security and Investigative Services
    P.O. Box 989002
    West Sacramento, CA. 95798-9002

    Click here to view the BSIS fee schedule

  3. When does an Alarm Agent registration become delinquent?

    The Alarm Agent registration is delinquent the day after the expiration date. To renew your registration once it is delinquent you must pay the renewal fee and the delinquent fee.

  4. How long after the expiration of my registration am I able to renew?

    You may renew your Alarm Agent registration up to 60 days after the registration’s expiration date with payment of both the renewal and delinquent fee. If you fail to renew your registration after 60 days of expiration, you must submit a new application and begin the application process again to be licensed as an Alarm Agent.

  5. How do I notify the Bureau of my change of address?

    You must notify the Bureau within 30 days of an address change. Submit a completed Address Change (Personal) form to:

    Bureau of Security and Investigative Services
    PO Box 989002
    West Sacramento, CA 95798-9002

  6. If I lost my Alarm Agent registration or it was destroyed or damaged, how do I obtain a duplicate?

    If you have lost or destroyed your Alarm Agent registration card, submit the Application for Replacement of Alarm Agent Registration Card. You may also submit a request for a replacement registration card online using BreEZe, which updates in real-time. Create a BreEZe account, pay the application fee, and submit your application for a replacement registration card online.

    Mail the application and fee to:

    Bureau of Security and Investigative Services
    P.O. Box 989002
    West Sacramento, CA 95798-9002

    Please allow 6-8 weeks for replacement, if submitting by mail.

    Click here to view the BSIS fee schedule

Revised November 2018