Frequently Asked Questions - Alarm Company Operator Qualified Manager (ACQ)

  1. What are the requirements for an Alarm Company Operator Qualified Manager?

    The general requirements for alarm company operator are:

    • Be at least 18 years old
    • Must have at least two years of paid experience totaling not less than 4,000 hours in alarm company work or the equivalent
    • Undergo a criminal history review by the Department of Justice and the FBI
    • Pass a written examination.
  2. What forms and documents must be included in the application packet?

  3. How do I apply?

    You can apply online using BreEZe, which bypasses the Cashiering Office and can reduce the application processing time by up to two weeks. Alternatively, you can submit your application and payment to the Bureau by mail to:

    Bureau of Security and Investigative Services
    P.O. Box 989002
    West Sacramento, CA. 95798-9002

  4. How long after I submit the application will it take to notify me of the examination date?

    The Bureau must receive the completed application and appropriate fees no later than 20 working days prior to the examination. However, receipt of your application does not guarantee you will be scheduled for the next examination. All applications are processed on a first-come first-served basis.

  5. How do I retake the Qualified Manager exam?

    If you did not pass the exam, complete and submit the Application for Qualified Manager Reexamination along with the reexamination fee. You may also submit a request for reexamination online using BreEZe, which updates in real-time. Create a BreEZe account, pay the application fee, and submit your application for reexamination online. Once the request for reexamination is processed, you will receive a new eligibility notification and instructions for scheduling your exam with PSI, Inc.

    Mail application and fee to:

    Bureau of Security and Investigative Services
    P.O. Box 989002
    West Sacramento CA 95798-9002

    Click here to view the BSIS fee schedule

  6. Am I required to hold both an Alarm Agent registration and an Alarm Company Operator Qualified Manager certificate?

    No. Business and Professions Code (BPC) Section 7598.1 states that an Alarm Company Qualified Manager is not required to register as an Alarm Agent.

  7. Is each branch office required to have its own Alarm Company Operator Qualified Manager (ACQ)?

    No. Each branch office must have a designated branch manager and that person must have an Alarm Company Employee/Alarm Agent (ACE) registration. The designated branch office manager shall spend an average of 51 percent of the usual business hours conducting business at the registered branch office.

  8. I have been employed for 15 years. I am applying for an Alarm Company Operator Qualified Manager Certificate. Who can I use for my declarant?

    A declarant must be licensed by BSIS and verify that the applicant has performed in a capacity that meets licensing requirements.

  9. How do I renew my Alarm Company Qualified Manager Certificate?

    Prior to the expiration of a certificate, the certificate holder may receive a courtesy renewal application mailed to the last address of record approximately 60-120 days in advance. If you did not receive a renewal application, complete and submit the Alarm Company Operator Qualified Manager Certificate Renewal Application along with the applicable renewal fee(s).You may also renew online using BreEZe, which updates your license in real-time. Create a BreEZe account, pay the renewal fee, and submit your renewal application online.

    Mail the renewal application and renewal fee(s) to:

    Bureau of Security and Investigative Services
    P.O. Box 989002
    West Sacramento CA 95798-9002

    Click here to view the BSIS fee schedule

  10. If my Alarm Company Qualified Manager Certificate (ACQ) expired must I reapply for a new one?

    No. An expired certificate may be renewed within three years of the expiration date. Please note, if you renew more than two years after expiration, contact the Bureau by email to determine the correct renewal fee amount due at ExpiredRenewals@dca.ca.gov. You must pay a late fee along with the renewal fee. If the expiration date is more than three years, you must reapply for a new certificate.

  11. How long is the Alarm Company Qualified Manager certificate (ACQ) valid?

    An Alarm Company Qualified Manager certificate is valid for 2 years.

  12.  How do I notify the Bureau of my change of address?

    You must notify the Bureau in writing within 30 days of an address change. To change your address, complete and submit the Address Change (Personal) form to the Bureau. You may email the completed form to AlarmCompanies@dca.ca.gov or mail the form to:

    Bureau of Security and Investigative Services
    PO Box 989002
    West Sacramento, CA 95798-9002

  13. If I lost, destroyed or damaged my Alarm Company Qualified Manager certificate, how do I obtain a duplicate?

    If you have lost or destroyed your certificate, submit the Application for Replacement of Alarm Company Operator Qualified Manager Certificate. You may also submit a request for a replacement certificate online using BreEZe, which updates in real-time. Create a BreEZe account, pay the application fee, and submit your application for a replacement certificate online.

    Mail the application and fee to:

    Bureau of Security and Investigative Services
    P.O. Box 989002
    West Sacramento, CA 95798-9002

    Please allow 6-8 weeks for replacement, if submitting by mail.

    Click here to view the BSIS fee schedule

  14. The name/address was misspelled on my certificate. Is there a fee for a new one?

    No. An error made by the Bureau should be corrected without charge. Please clarify the error in writing, submit proof of the Bureau’s error (preferably a copy of the submitted application), and submit by email to bsis@dca.ca.gov or by mail to:

    Bureau of Security and Investigative Services
    PO Box 989002
    West Sacramento, CA 95798-9002

    (This does not apply to address changes when submitted after a renewal was paid and already mailed.)

Revised November 2018